Brisbane Zero Collaboration

Step 1 - Knowing People By-Name

• The Know By-Name List (BNL) helps us to identify every person sleeping rough (on streets, in parks, tents, cars or temporary accommodation) in Brisbane, their needs and the support services required.

Step 2 - Understanding People Needs - Common Tools

• The Australian Homelessness Vulnerability Triage Tool (AHVTT) is a tool that helps homelessness services to match support for the most vulnerable people experiencing homelessness in their community. Based on people's disclosed information, the AHVTT helps to provide the right housing, healthcare and community services for individuals and families according to their current needs.

Step 3 - Identifying Appropriate Housing and Support

• Through the Brisbane Zero Coordination Groups, our members, along with the Department of Housing and other housing providers, collaborate to address the needs of individuals and families. This allows us to match the most suitable housing options and support services based on those needs.

Step 4 - Measuring Progress and Making Data Informed Decisions

We measure our progress to:

• make sense of what is happening to people
  who enter the homelessness service system,
  when they cycle through this system and
  what their housing situation is upon leaving
  the system;
• make informed decisions about resourcing,
  focusing and directing services and supports;

Step 5 - Systems Change: Knowing the Gaps to Improve Systems

• Through the data we acknowledge the housing gaps. To advocate for changes at multiple sites and scales across the systems involved in housing and supporting people at risk of homelessness; and
• most importantly, collaborate across the housing and other systems that feed into or are related to homelessness to act towards better outcomes.